Category: Social Media


Happy Thanksgiving to all from Techsnoop

funny-cartoon-turkey-picturesMay your day be merry and blessed.

In the spirit of being thankful, don’t forget to skip shopping on Thanksgiving so retailers will begin letting their workers stay home with their families. For every big sale that is successful on Thanksgiving, a family is robbed of their mother, father, sister, brother or grandparent.

Black Friday gives plenty of opportunity to shop sales and save money and some retailers are offering the discounts on-line which lets you shop in your stretchy pajamas. While buying gifts, don’t forget to shop your local small business owners. Supporting small business provides neighborhood jobs, local tax income and keeps communities healthy.

 

If you are in the Detroit, Michigan Metro area on Saturday, October 26, you’re in luck. Make time in your schedule to meet up with some fantastic small business owners at the Pi Banquet Hall in Southfield from 11 am to 3 pm. The first Women’s Lifestyle Enrichment Expo hosted by Beyond 40 and Fabulous is being held. This is a great opportunity to support local Small Business by starting your Christmas shopping early!

There will be entertainment, fun, food and best of all, admission is FREE. Yes, you can have all this fun for free. Better yet, if you have been thinking of starting your own business, this is a great time to get some support and gather resources to make your own dream real.

Techsnoop will be there with DKemp Designs covering the event and chatting with some entrepreneurs and feeling the positive energy of taking your destiny in your own hands.

Join us and say hello, you may make the Techsnoop news!

expo flyer

Happy Friday everyone.  Today we bring you a new video from DKemp Designs using After Effects to create a 3D environment.  Please let us know in the comments what you think.  This is part one of a 3 part movie short.

And if you like animation, be sure to check out Phineas and Ferb: Mission Marvel today at 8:00 pm EST.  Techsnoop and SmuttyCat will be there.

 

Credit: Popular Science

Credit: Popular Science

Happy Geek Week.  Techsnoop is a certified, second-generation geek who loves tech and gadgets.  So we’ll be translating here for non-geeks some of the great stuff happening during Geek Week.

Barbie Grows Up

First up, Barbie.  Barbie is the world’s hardest working woman.  She is the face of the women’s movement.  Barbie is a great role model for young girls.  She has her own beach house, SUV, sports car, has tried several professional careers and refused to marry her beach-bum boyfriend, Ken.

Now Barbie is going to space to explore Mars complete with pink accessories and a ray-gun.  How cool is that?  Techsnoop is going to have to get one of these for the office desk.  Inspiration, here I come.

Geek Cliff Notes

If your Geek factor needs a bump up or refresher course, check out the following from Mashable.com;
Talking robot goes to space (maybe with Barbie?)
Free education from top sites
Top 10 tech
Apply for jobs from your smartphone
Affordable holographic displays
Why you should be afraid of artificial intelligence

You Tube Entertainment

If you are putzing around with no idea what Geek Week is about, check out the official YouTube channel of videos.  Get started with the video below from Matt Mira.

And let us know if you’ve joined the ranks of the Geeks.

Social Media graph

Credit: Custora

Everyone knows you can’t be in business without a social media presence.  Facebook, Twitter, Google+ and LinkedIn are absolute musts to engage your audience and expand business presence.

But did you know that good ol’ e-mail marketing still beats the crap out of all platforms in actually making sales?

According to CNN Tech “Custora found that customers who came to retailers from search were more than 50 percent more valuable than average” and, more importantly, “E-mail customers were nearly 11 percent more valuable than average

Why?

Possible reasons; people want to be active purchasers, not sheep being force-fed useless stuff.  Social engagement creates closeness with current and past customers.  Trackable purchasers are more likely to be new customers.  Engagement is about conversation, the brick and mortar equivalent of “I’m just looking“.  It becomes a way to turn browsers into buyers, but is a slower process.  And finally, social engagement is about awareness and learning.  Social media platforms let followers know about you and your business reputation and expertise.  These things all lead to sales eventually, but it is almost impossible to track this behavior.  Click and buy behaviors track directly.

Customers may use a search engine to find your site after following you on Twitter for 6 months.  But now Google search gets the credit for making the sale that you have “massaged” for months.  So don’t drop or neglect your social media.  Redirect social marketing energy.

Action Plan

So, what does this mean for the small business owner?  First, put your social media specialists’ hours into cultivating and maintaining a robust email list.  Right now.  Craft and execute regular e-blasts to your list and post to other platforms on the benefits of subscribing to your e-blast.

Next, keep your social media posts focused on your goals.  If it is to drive traffic to your website, post links to interesting information on your site.  (You do have interesting information on your site, don’t you?  If not, contact DKemp Designs right now for help).

Finally, SEO is king.  Work on your search rankings to get them and maintain them.  Ironically, social media is good for this.  So have your social media person work on making your company a household word with posts and web content.

Social Fights Back

Don’t think social media is taking this sitting down.  Twitter and Square have joined to create product cards that essentially act as instant ways to purchase products posted on Twitter feeds.  The product cards can also be posted to other platforms such as Pinterest.

This new model of selling directly through social media platforms will not only create opportunities for entrepreneurs, but allow business owners to track their sales better.

Let us know in the comments what tools you use to track sales.

Social MediaTechsnoop was at Social Media Day Detroit 2013 with DKemp Designs yesterday and there was something for everyone.  Food, fun, games, and free swag were all part of the experience.

Looking for a job? U-Haul is hiring at several of their branches.  At the U-Haul booth on the main floor you could create a Vine video for the chance to win a great bike.  The Opportunity Detroit booth had great reusable shopping bags and a fun staff.

Have a business that needs recognition? Contact Core Detroit where they feature one business everyday.

Looking to volunteer your teens for the summer?  Contact Gleaners Food Bank, they help hungry families all over Michigan.

Media group MLive had a Tony Hawk game to play for prizes and lots of fun was had at the Yelp booth where checking in was rewarded with a spin of the wheel for prizes.  Keep your eye out for MLive, they are expanding in the Detroit area.

The diversity and number of businesses who sponsored or held booths shows that, in Detroit, social media is taken seriously.  But fun and social is still the name of the game.  Social media has made marketing an activity that draws crowds instead of boring customers.

What You Missed

A big thank you to all the booth staff who were kind enough to pose for Techsnoop’s photo gallery.

Little Caesar

Little Caesar

Opportunity Detroit

Opportunity Detroit

Yelp

Yelp

Core Detroit

Core Detroit

 

Press Swag

Press Swag

 

 

 

 

 

 

 

 

 

 

 

 

Spotted in the Crowd

Andrew HumphreyOne of my favorite tweeps, meteorologist Andrew Humphrey was in attendance, as well as Little Caesar and, fellow designer and another great tweep, Monsieur Robert who apparently enjoyed the Starbucks table.

Techsnoop did not see Coca-Cola and missed them.  Maybe they’ll be there next year.  What with all the can holders that were given out, they would be a natural partner.

Live Music

SWAG You Missed

great swag

Great Swag

But most of all, SMDay Detroit was a chance to meet with social media experts nationwide, network, meet social media contacts in real time and make friends.  Twitter, Google and Mashable were all represented and brought fun to the event.  And most important, score great swag.  The freebies were beyond fab and all participants were creative in providing everything from sunglasses to frisbees.

Social Media events like this one allow the industry to continue to grow and add value to the companies they represent.  If you missed it, #SMDay #Det on Twitter to get the updates and make plans now to attend next year if you are serious about creating and executing a social media plan in your business.

Let us know in the comments if you made it and Techsnoop will plan to meet you there next year!

 

socialbar_buttonsSocial media is changing.

From Facebook’s new feed to LinkedIn’s revamped interface, the look and function of social media sites is changing.  In addition, engagement trends and fan behavior are changing.  What does this mean and how does the small business or freelancer keep up with these changes?

Strategy

Everything in social media boils down to strategy.  No matter the changes on the platforms, small business owners have to keep their focus on the end game.  Your strategy determines what media and platform you use to engage with your target market.  Keep up to date with information specifically relating to your market, not the multiple social media networks.  Find out when and where your market chooses to engage and what content they prefer.  Focus your efforts on meeting the audience needs.

Engagement

Yes, you need to sell stuff.  There is no other way to make money, period.  Social media is not a sales venue, rather an opportunity venue to introduce your business, the business values and the benefits to your audience.  Compare it to a demonstration or free sample.  Serve content your audience will care about and share with others.  That’s engagement.

ROI

Ditch the ROI of social media.  There are many tools and methods that claim to measure the ROI of social media.  None are completely accurate.  Rather, understand that social media is a reputation tool.  Reputation cannot be measured, but proves invaluable when customers make a purchase.  And is priceless when gone.  Social media used effectively, establishes you as an expert in your field and builds confidence in your audience when interacting with you.

Marketing vs. Social Media

Marketing is showcasing your product or service.  Shining it up and parading it to the masses and begging for approval and purchase.  Or, creating a desire so strong the public feels they cannot live without your offering.

Social media is personal.  Who are you.  Why should I trust what you are offering?  Social media answers these questions in subtle ways.  How fast and satisfactorily do you answer customer concerns?  How durable and reliable are your products and services?  Social media allows you to operate transparently and build confidence in you.  It speaks to morals and values.

Gimmickless Marketing

Fans of brands on social media like to be entertained, but will quickly turn on gimmicks.  There’s a fine line between cute and gimmick, but brands must master this.  Until a small business has enough capital to hire professionals, it is best to stay away from anything that could be a gimmick.  Be honest, open and you will build a following.

SmuttysocialmediaA Picture…

In social media, a picture may be worth a thousand words, but a meme or video is priceless.  Serve up bright and compelling visual content that can be shared and re-shared.  Keep copy snappy, short and relevant.  Use metrics to post at the appropriate times of day for your audience.

Get Help

Finally, if all else fails, hire help.  Social media is part of business branding and cannot be left to wither.  If there is no one in your business who can successfully take on the social media duties, hire an intern or new business.  This is a win-win.  They get experience and a portfolio, you get affordable expertise.

socialmediaIf you are a small business owner, reaching the maximum audience is critical to success.  Without the budget for splashy TV ads and mass mailings, social media is the great equalizer.  Developing a laser targeted social media strategy is the key to leveraging this powerful tool.

First decide what audience you want to reach, then research the metrics for the various platforms.  Google has a wealth of website tools to track traffic and research SEO.  Create a message that can be communicated quickly and easily but encourages interaction and follow up.  Choose a tool that can manage your messages and your interactions without taking all your time.  After all, you have a business to run.

Equally important to your marketing efforts is your digital footprint.  How easy is it for customers to find your business and are the search results accurate?

  • Track your digital reputation by making frequent internet searches for your business name.
  • Note how many links come up and what rank they are.
  • Make sure all links are yours and are positive.

If your customers can’t find you, you lose sales.    Contact the search engine to remove any that are not you.  Yes, spammers will hi-jack your business name to re-direct traffic to their sites.

One great tool is Brand Yourself a web app that allows you to control what links appear in search listings for your business.  By following a number of steps, Brand Yourself walks you through getting useless links away from your search results.  This allows your positive links to rise higher on search rankings.

With both free and paid versions, this is the must-have app for small business and freelancers.

Next, choose one or more management tools to keep up with your social media news, followers and postings.

communit2Commun.it is a good product if you are unfamiliar with Twitter and trying to get the hang of who to follow, who to engage, who to list.  The dashboard gives views of your followers, engaged Tweeps and groups.  Recommendations are made for follows, unfollows, thank yous and engagement.  There are free and paid versions so you can try it out to see if it meets your needs.

Crowdbooster is a good tool for managing both Twitter and Facebook pages and multiple accounts.  It tracks growth, engagement, allows you to schedule tweets and posts and stats can be exported.  There is a free trial period, but no free version.

Let us know in the comments if you have a favorite tool so we can check it out.

HackerToday’s post deviates a bit from the norm, but Techsnoop believes that small business owners should learn from the mistakes of large business.  Small business owners have thin margins for error so it pays to keep an eye on and learn from, Big Biz.

During the late 80s and early 90s, many employees explored flexible work options with employers to assist in balancing their work and family responsibilities.  One option was job sharing where 2 employees would share one full-time job.  Another was the ability to complete work tasks from home.  The work from home option required a solid plan on the part of employees where they could demonstrate responsibility and capability to actually be productive outside the office.

Once it was proven that employees working from home were actually more productive than those in the office, employers embraced this option on a larger scale.  Not only was it good for productivity, it allowed businesses to increase staff while keeping square footage overhead low.  A true win-win policy, work from home allows employees to accept smaller monetary compensation due to lower commute, lunch and wardrobe costs.  In a flat financial economy, both business and staff are able to reduce costs and exist on lower margins.

Fast forward to 2013

As more start-ups and small businesses use work from home policies to recruit top staff and keep overhead low, Yahoo bucks the trend and decides to eliminate this valuable policy.  The official word is that the productivity of some work from homers is low.  However, this “toss the baby with the bathwater” management approach has been proven to be unsuccessful.

When a business has under performing employees, managers need to directly meet with offenders armed with an objective list of actions that are not meeting standards.  A discussion then needs to outline the expected corrections, acceptable outcomes and results of meeting or not meeting the targets.  The manager then sets the target date for the improvements to be reached.

Should the targets not be met, the employee is let go.  Period.

When a company tries to correct individual behavior by imposing changes on an entire group, the employees who are not abusing the policy become upset and their productivity drops.

Those employees who in good faith, took a work from home position and are meeting and exceeding productivity levels, are being punished.  Even the most faithful will suffer from a morale drop and a feeling that they are being cheated or unfairly punished.  When employees feel they are not being equitably compensated, they will try to level the playing field by reducing productivity or other behavior.

No one likes to be group punished for the errors of others.  Yahoo, take note; this is a dangerous path.  Your superstar workers will be disgruntled and start looking to move to the competition.  Additionally, this move does not address the actual problem; low productivity of some workers.  Just being in the office does not raise productivity.  What actually will happen (Techsnoop predicts) is that the slackers will find ways to make their problems seem to be someone else’s fault.  Dissention will grow in the ranks and a toxic environment will ensue.

Lessons Learned

One way small businesses can keep their costs low is to use independent contractors whenever possible.  These freelancers require no benefits, pay their own taxes and are highly motivated to complete projects timely and professionally.  But if you are successful, at some point you will need an actual employee.  An employee is one whose schedule and duties are directed by the company and/or manager.

The ability to work from home, at least some of the time, can be a big selling point for a job with a company that has fewer benefits and lower payroll capability.  This nets you higher quality workers for lower wages.  Technology has made work from home jobs a great option for workers and employers.  Employers who choose to go backwards with options reveal a culture that will drive away the talented and creative workers needed to be successful.

socialmedia

(copyright DKemp Designs)

Social Media is the great business buzzword.  What is your social media strategy, do you have social media apps, how do you handle social media. these are the questions of the new consumer landscape.

If you are a small business chances are you don’t have the budget to hire a specialized social media master.  So you make do with whoever in the office seems to know the most.  But it is not enough to set up a Facebook, Twitter and Google+ page and hope masses of customers will show up.  In fact, Techsnoop has seen hundreds of business pages that have virtual dust on them.

Looks Count

First, is your page appealing?  You need to have a great logo and cover photo that attract interest and showcase your business.  The photos should be crisp and in-focus, not blurred or stretched out.  Here is where a little money goes a long way.  A professional graphic designer can create 2 or 3 cover photos in the sizes needed and you can rotate them through the year.  Next you need to post some interesting information on the page.  Blog or news items relating to your business are great posts if you don’t have any sales or promotions going.

Mix It Up

Next, do you like or comment on posts of others on your page?  If not, why not?  You should have at least a few regulars with content you can look for and like each week.  Mention others and interact so they will do the same.  This is what gets your “talking about” stats up on Facebook.

You wouldn’t go to a party and stand in the corner looking but not speaking to anyone.  The social part of social media is interaction.  Make honest connections with others who have something in common and keep conversations going.  Thank others and when asking for likes and follows use the word “please”.  Manners count.

To keep your time manageable on the platforms, search for specific content that relates to your business or interests you like technology or football.  This will help you choose your top engagers and keep the time spent to about 3 total hours per week.  Ideally, time should be spent one hour a day for 3 days each week.  This keeps you looking active.

Let us know in the comments if this helps you focus your social media efforts for 2013.